USAID’s MaMoni Maternal and Newborn Care Strengthening Project – Social Accountability of the Public Health Facilities in Bangladesh: An Operational Guideline for the Practitioners

Social Accountability (SA) is the approach/strategy towards building accountability, in which citizens participate directly or indirectly in demanding accountability from public representatives/service providers. It refers to the efforts of citizens and civil society to collect and scrutinize relevant information and use those to hold the duty bearers to account for delivering promised services according to the committed standard.

This guideline, developed by USAID’s MaMoni Maternal and Newborn Care Strengthening Project’s (MNCSP) project in Bangladesh, intends to help development practitioners to understand the potential and use of SA models and corresponding tools for improving the quality of health service delivery. It has been designed to provide the information that the users need to comprehend the linkage of social accountability of the health facility managers and service providers through multi-stakeholder engagement.