Effective Practices and Approaches to Strengthen the Global Social Service Workforce: Results from a Delphi process

This paper presents a research project that adopted a three-phase Delphi design to determine effective practices and approaches to social service workforce strengthening. The Delphi process is based on the premise that valuable knowledge is developed through critical reflection by professionals. The Delphi process provides a highly-structured means to distill key lessons learned by experts across a range of settings. The process is especially helpful in bringing together professionals and specialists from diverse disciplines who may not be able to communicate and exchange ideas due to geographical and time constraints.