Supervision Guideline for Pusat Dukungan Anak dan Keluarga (PDAK)/Child Family Support Centre Social Workers in Working with Children and Families

Case manager social work supervision is a designated interaction between two or more case managers, within a safe and supportive environment, which enables a process of reflective, critical analysis of service provision, to ensure quality care and service delivery to children, their families and community. Social work supervision incorporates the three elements of education, support and accountability.

These guidelines define and formalise the supervision structure and process. They highlight the roles of all parties involved in supervision, the areas to be covered, criteria for selection of supervisors and the importance of adequate resourcing for supervision.