The Scorecard Toolkit: A generic guide for implementing the Scorecard process to improve quality of services

This toolkit has drawn upon practical experiences and suggestions from communities, public health service providers and CARE Malawi staff members and the A-LIFH team (Advocating for Local Initiatives for Health). It has been designed to be used by many kinds of users from institutions operating in different sectors. The toolkit is generic in nature and can be applied in any sector, be it health, education, or agriculture. It can be used to facilitate good governance through promotion of participation, transparency, accountability and informed decision-making.

The introduction to the Scorecard tool explains to the potential users of the tool about what the Scorecard methodology is/is not, and what can be expected as benefits and challenges of its use. The body of the toolkit provides guidance for the implementation of the Scorecard tool. The appendix section contains supporting materials for the implementation of the Scorecard process, such as guidelines for facilitating participatory scoring. The appendices also include lists of sources consulted for the development of this toolkit and web sites for further reading.