Financial Services In The Uganda Refugee Response: An assessment of users’ perspectives

This assessment of user experiences and perspectives on digital financial services and assistance mechanisms informs actors in Uganda’s humanitarian response and other stakeholders about the preferences of refugee communities when it comes to provision of Financial Services. The report provides a robust evidence base on the existing skills and past experiences of the target population — as well as their preferences and barriers — to accessing digital financial services. The insight into user preferences shared in this assessment ensure that interventions take into account the perspectives of the populations they affect and intend to benefit prior to making decisions about shifting aid delivery modes.