Balkans Migration and Displacement Hub: Multimedia Suggestion Box

As part of its efforts to improve accountability to refugee and migrant children, The Balkans Migration and Displacement Hub explored different options for development of contextually appropriate feedback mechanism that would enable the introduction of an effective, accessible, and safe channel of communication for refugees and migrants to express their needs, ideas, and opinions about our work. One of the key results of this process was the development of the Multimedia Suggestion Box, a Facebook Messenger based platform for continuous collection of feedback from beneficiaries on the activities we are implementing and the services we are providing. Its purpose is to offer an easy-to-use channel for communication with beneficiaries, inform our decision making, and improve overall responsiveness to beneficiaries’ needs. This document provides key features and characteristics of the Multimedia Suggestion Box and clear explanation on how it is used.