This synthesis report provides an overview of a research project and analysis from fieldwork in Nepal, Rwanda and South Sudan. The research question examined in this one-year research project is: How does the fulfilment of people’s expectations for servic

A sixth of the world’s population is estimated to live in the 40 to 60 states that are considered to be fragile and need significant investment in state-building. Fragile states struggle to deliver key functions such as maintaining security, enabling the